Privacy Policy

Who we are

Smedley Interiors & Property Services Ltd provides interior renovation, refurbishment and property improvement services across Nottingham, Derby and surrounding areas.

If you have any questions about this privacy policy or how we use your personal information, you can contact us at:

Email: Ben@smedleyinteriors.com
Telephone: +44 7791 691857

What information we collect

When you contact us or submit a project enquiry through our website, we may collect information including:

• Your name
• Email address
• Telephone number
• Postcode or area
• Details about the type of project you are planning
• Information you provide about your project
• Your preferred timescale
• Your preferred method of contact

We may also receive information that you choose to provide to us later by email, telephone or during discussions about your project.

Why we use your information

We use your personal information to:

• Respond to enquiries
• Discuss your project and requirements
• Arrange site visits where appropriate
• Prepare estimates or quotations
• Communicate with you about potential or agreed work
• Provide our services where you choose to proceed with a project
• Maintain appropriate business and accounting records

We do not use information submitted through our project enquiry form to send unrelated marketing communications unless we have an appropriate lawful basis to do so.

Our lawful basis for using your information

Where you contact us about potential work or request a quotation, we generally process the information necessary to respond to your enquiry and take steps at your request before potentially entering into a contract.

Where work is agreed, we may continue to process relevant information where necessary to perform our contract with you.

We may also process certain information where necessary to comply with our legal obligations or for legitimate business interests, provided those interests do not override your rights and interests.

How we collect your information

We primarily collect personal information directly from you when you:

• Complete our website enquiry form
• Contact us by telephone or email
• Communicate with us about a potential project
• Become a customer

Our website may also automatically process limited technical information necessary for the operation, security and performance of the site.

Who we share your information with

We do not sell your personal information.

Where necessary, information may be processed by trusted service providers that help us operate our website, communications or business systems, such as our website hosting and form-processing providers.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Where a project requires coordination with other trades or suppliers, we will only share personal information where reasonably necessary for the project.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, carrying out work and meeting legal, accounting or record-keeping requirements.

Information relating to enquiries that do not proceed may be deleted when it is no longer reasonably required.

Information relating to completed work may need to be retained for longer where necessary for business, tax, accounting, warranty or legal purposes.

How we protect your information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to those who reasonably need it for the purposes described in this policy.

Cookies and website technologies

Our website may use cookies and similar technologies that are necessary for the website to operate correctly and securely.

Where we use cookies or similar technologies that are not strictly necessary, we will provide appropriate information and obtain consent where required.

You can also control or delete cookies through your browser settings.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information. These may include the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for certain information to be transferred to you or another organisation

Not all rights apply in every situation.

To exercise your rights, contact us at Ben@smedleyinteriors.com.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our website, services or legal obligations.

Last updated: 25 September 2026